Panarello Sandals 3rd Generation – Terms and Conditions
By purchasing products from Panarello Sandals 3rd Generation or using the website www.panarellosandals.com.au the customer/user accepts the following terms and conditions.
Products
All of our products are sourced from the finest suppliers of leather and jewellery uppers in Italy.
Occasionally, you might notice colour or texture variances to the leather on our sandals. This is because the leather products we use are high quality, and are in fact an indication of real leather.
The jewellery used to create our beautiful designs are also handmade, therefore slight variations could happen. Again, this is not a defect, rather a stamp of quality manufacture.
The products featured on our website may not be available because they have already been sold. However, we will always have a large selection of styles for you to choose from.
Returns and exchanges
Panarello Sandals 3rd Generation prides itself in offering the best quality products for our customers, however we understand that sometimes things can happen.
We offer an exchange on products only if a request is submitted within seven (7) days of purchasing the goods, and if the item passes the Panarello Sandals 3rd Generation return policy as follows:
- Items are in their original condition (i.e. unworn, unused) and in their original packaging and label attached physically to the sandals.
- Items are faulty after an unreasonable amount of time of wear.
- Items are accompanied with the original receipt.
Please choose your Panarello Sandals 3rd Generation shoes carefully. We are do not accept returns, exchange or refund for change of mind. Exchanges may only be made if the product you have purchased is faulty.
Reasonable wear and tear since the date of purchase, and deliberate damage caused by the buyer or third party is not grounds for return, exchange or refund.
If you wish to return an item, please email us at nicolaseneca@hotmail.com and we will contact you as soon as possible.
Receiving a refund
We do no give refunds, however we can make another pair of shoes equal to the same price paid for the original pair you bought.
Please be aware that it can take up to seven (7) days for the exchange to be processed, as the goods need to be reviewed by quality control for approval.
Delivery
Free delivery for all Australia.
Delivery periods are estimates only and not guaranteed. When you provide the delivery address please include your Company name if it is not a private address. No PO BOX accepted. We follow Australia Post business hours delivery (Monday to Friday 9am to 5pm). If the goods will be not available we will notify you in 5 business days and we will refund you soon it is possible. We are not responsible if the goods are lost or damage during the transition period. Please contact the Australia Post with your trucking number provided. Your goods are not insured purchased from Panarello Sandals 3rd Generation.
Payment
Payments can be made by PayPal ,Visa or Mastercard. You can also do an electronic funds transfer (EFT) to our bank account. A receipt will be issued to you via email or printed copy as soon as payment is made.
Security
You can always shop securely and with confidence at Panarello Sandals 3rd Generation.
We understand the importance of your personal information, and have appropriate procedures in place to safeguard your personal information.
Privacy Policy
Panarello Sandals 3rd Generation respects the security and privacy of all customers. If you choose to provide your personal details to us, this information is securely stored, not passed on to any third party, and is held in accordance with Australian privacy laws.
We collect information from you when you subscribe to our mailing list. This is an opt-in service where you agree to receive communication from us.
If you have any further queries, please contact us at nicolaseneca@hotmail.com
By using the website www.panarellosandals.com.au the customer/user accepts these terms and conditions.
ABN: 961 334 573 46
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